http://www.thelagoodtimes.com/snap-front/
DCPS tries to make school office ‘Sad Sacks’ and ‘Sorry Sues’ more customer friendly (Washington Post)
Schools Chancellor Kaya Henderson spoke for more than a few parents in
September when she described the unhelpful, even hostile, attitudes displayed
by some school front office staff.
“People walk in and there’s Sad Sack, Sorry Sue and Sister Snap-at-You,” she
said, promising to address the problem.
On Wednesday, Henderson and Chief of Schools John Davis met with office
employees to discuss a new ten-page set of “Front Desk Customer Service
Protocols,” apparently designed to cover every possible breach of civilized
conduct, including physical assault.
Read full article >>
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